NHF is Here for Health, NHF is Here for You.
The National Health Fund (NHF) a statutory organization with its Board of Management appointed by the Minister of Health and Wellness. NHF was, established in 2003 by the National Health Fund Act. We are committed to improving the health outcomes of the population in Jamaica by providing improved access to medicine and health care in general. Delivering an exceptional customer experience is at the centre of our operations.
Performance at a Glance | Financial Year 2025/26
Committed to Serving You
$
10.60
B
NHFCard Benefits
2.60
M
DrugServ Scripts Filled
4.30
M
NHFCard Approved Claims
97%
Customer Satisfaction
Mission Statement
To provide funding for specified healthcare benefits, health promotion, health projects and pharmacy services in a sustainable, efficient and customer-centric environment.
Vision Statement
No financial barriers to health care.
Statement of Values
At the National Health Fund, we are committed to the highest standards of honesty, integrity and quality. We will at all times be professional in discharging our responsibilities and be guided by noble moral and ethical standards.
Our Divisions
The Fund has an island-wide staff complement of approximately 960 members across eight divisions:
- Executive
- ICT, Benefits & Research
- Health Promotion, PR & Customer Care
- Audit
- Human Resource & Administration
- Finance, Projects & Facilities Management
- Procurement & Imports
- Pharmacy Services & Delivery
How We Are Funded
The NHF’s revenue sources for the provision of benefits for the NHFCard and for grants to institutions are:
- 20% of Special Consumption Tax charged on Tobacco Products
- 5% of Special Consumption Tax
- 1% of employee and employer NIS contributions
What We Do
- Help Jamaicans access medication in both the public and private health sectors by providing the NHFCard
- Deliver in-patient and outpatient pharmacy services for the public health sector, including the management of the medical warehouses and over 100 pharmacy locations.
- Provide institutional grants to improve healthcare delivery including infrastructure development, training, disaster preparedness, medical equipment and transportation.
- Support health-promotion programmes to aid in the prevention, reduction and management of non-communicable and communicable diseases.
- We focus on the continuous improvement of our processes to ensure customer satisfaction, outstanding corporate governance, and effective risk management, as evidenced by our ISO 9001:2015 certification.
Our Quality Policy
It is the policy of the National Health Fund to:
- Deliver services of the highest standards that meet customer requirements and enhance satisfaction through continual process improvement.
- Achieving quality objectives by establishing, implementing, and maintaining an effective Quality Management System in compliance with applicable requirements, including ISO 9001:2015.
The National Health Fund Act
The National Health Fund Act is legislation that introduces a contributory health insurance system known as the National Health Fund. It aims to benefit all residents of Jamaica and outlines provisions for financing the Fund and related matters.
- Enacted with the advice and consent of the Senate and House of Representatives of Jamaica, the Act is authorized by The King’s Most Excellent Majesty.
- Access the complete bill for more detailed information.
Customer Service Charter
As we strive for excellence in healthcare support, this charter serves as a roadmap, articulating our standard of service and responsibilities. It serves as a testament to our commitment to delivering exceptional service to all stakeholders.
