NHF’s QMS is ISO 9001:2015 Certified

Government of Jamaica

Corporate
Governance

Integrity, transparency, and accountability are the foundation of our commitment to prioritize public health.

Who We Are

Philosophy

Committed to Excellence

Performance at a Glance | Financial Year 2022/23

Committed to Serving You

$

6

B

NHFCard Benefits

2.5

M

Prescriptions Filled

4.3

M

Approved Claims

92

%

Customer Satisfaction

Corporate Social Responsibility

Championing health for all. The NHF is dedicated to creating inclusive initiatives that embody our commitment to the improving well-being of the individuals and communities we serve.

Corporate Publications

NHF’s Path to Excellence

Strategies, Efficiency, and Oversight in Action

At the National Health Fund, we are passionate about managing a well-functioning public-sector entity that consistently delivers quality services while prudently handling fiscal resources. In pursuit of this passion, the NHF has:

  • Clearly defined the organisation’s purpose and strategy.
  • Implemented quality of service measures with key performance indicators.
  • Optimised organisational efficiencies through organisational structures, roles, responsibilities and established processes.
  • Enhanced human resource management to include employee engagement strategies that keep the workforce motivated, creative and responsive.
  • Maintained governance oversight units such as audit and risk committees.
  • Established multiple lines of defence through internal and external audits, risk management, control and compliance, with applicable laws and regulations.

Corporate Policy

The NHF’s Corporate Governance Policy is a guide to ensure that the Board complies with good corporate governance principles and best practices to effectively achieve the NHF’s mandate and to ensure that the entity’s obligations to all its stakeholders are met. It outlines the corporate governance policies and principles adopted by the NHF and is aimed to ensure the independence and transparency of the Board and also its ability to supervise management’s operations effectively and efficiently.

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