NHF’s QMS is ISO 9001:2015 Certified

Government of Jamaica

Drug Serv Bustamante Hospital Now ISO Certified

The Drug Serv Pharmacy at the Bustamante Hospital for Children (BHC) managed by the National Health Fund (NHF) is now ISO 9001:2015 certified, following a successful surveillance and scope expansion audit by the National Certification Body of Jamaica (NCBJ).

Certification was officially awarded to NHF, and presented to the Drug Serv Pharmacy in May 2023.

The scope of certification is the dispensing of pharmaceuticals prescribed by a registered medical practitioner.

Drug Serv Bustamante Hospital is now the tenth Drug Serv pharmacy to be certified. Overall, sixteen NHF locations including warehouses, help desks and head office now hold certificates of conformity for the ISO 9001:2015 standard.

“Quality is a priority for the NHF. To quote our statement of values, ‘at the National Health Fund, we are committed to the highest standards of honesty, integrity and quality.’ To that end, the staff works very hard to maintain high standards in our daily operations. I am truly proud of the team for their diligence and commitment to quality and I’m pleased to know that this accomplishment will have direct impact on our stakeholders,” Chief Executive Officer – NHF, Everton Anderson.

It is the quality policy of the NHF to provide services of the highest possible standards that meet customer requirements, and enhance customer satisfaction through continual improvement of our processes.

NHF received its first ISO certification in February 2005, just two years after inception, and has since remained committed to providing superior customer service through efficient processes.



The Certificate of Conformity presented to the Drug Serv Bustamante Hospital in May 2023.


Chief Executive Officer, Everton Anderson [right], Camille Abrahams Anderson, pharmacy services director – SERHA Northwest [left], and Chief Pharmacist – BHC [center] proudly display the Certificate of Conformity from NCBJ in May 2023.


Chief Executive Officer, Everton Anderson [center], Audriana Sinclair, senior quality and risk manager [fourth left] and Lois Sawyers, quality and risk officer [fourth right] share a photo with Drug Serv BHC’s Chief Pharmacist Sharon Palmer Dawkins [fifth left] and other Pharmacy Staff after receiving ISO certification in May 2023.

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