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Government of Jamaica



The National Health Fund (NHF) has expanded its New Kingston Customer Care Centre, opened a new centre at the Kingston Public Hospital (KPH), and implemented a new document management system in order to improve efficiency and meet the growing demand for NHF services.

The total number of beneficiaries enrolled now stands at 243,000 and this figure has exceeded projected targets. It includes approximately 100,000 NHF beneficiaries, and 143,000 JADEP beneficiaries.

NHF customer care centres accept applications for health cards for NHF and Jamaica Drug for the Elderly Programme (JADEP), provide information on the NHF and respond to queries from clients and participating pharmacies. Mrs. Sacha Blake Customer Care Supervisor, NHF says on a daily basis approximately 300 applications are processed.

This required a larger office space at our main office in order to more comfortably accommodate beneficiaries and staff and provide enough space for the new services being introduced. These new services include a pick-up and drop off desk for applications and a new call centre.?

An electronic document management system has also been implemented in which all application forms are electronically scanned and can be retrieved quickly. Mrs. Ann Logan, Institutional Benefits Manager, says ?With the growing demand for services it was important to improve efficiency so that queries and applications are processed quickly and correctly.?

The increase in the number of new customer care centres is another strategy being pursued to improve the NHF?s ability to meet client needs. The KPH Customer Care Centre was established as a convenient location to serve the large client base treated at the island?s largest public hospital. Over 9,000, patients from all over the island are seen at KPH Out-Patient Clinics each month. Other NHF customer care centres are located at the Cornwall Regional and the Mandeville Regional Hospitals. NHF intends to open two others at St. Ann?s Bay and Spanish Town Hospitals before year end.

The NHF provides a subsidy for the purchase of nearly 900 prescription items to all Jamaicans regardless of age or economic status who are suffering from any of fifteen chronic diseases. These diseases are Arthritis, Asthma, Breast cancer, Prostate cancer, Enlarged Prostate, Diabetes, Epilepsy, Major depression, Psychosis, Glaucoma, High cholesterol, Hypertension, Ischaemic heart disease, Rheumatic heart disease, Vascular disease. NHF also provides assistance with the purchase of diabetic supplies such as test strips and syringes. The JADEP health card provides 72 drugs free of cost for seniors with only a payment of $40 to the pharmacist to dispense each month?s supply of the drug.

Contact: Rosemarie Lee, Public Information Officer NHF, Tel: 906-1106

Shermaine Robotham, 756-1068, 997-5442

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